Terms of Use

Last updated on February 03, 2026

Contents:

1. General Terms

2. Definitions and Key Terms

3. Eligibility

4. Restrictions

5. Your Account

6. Your Content

7. Third-Party Content / Ads

8. StyleZen Subscriptions and In-App Purchases

8A. Try-and-Buy Policy

9. Intellectual Property Rights

10. Takedown Policy

11. Indemnification & Warranties

12. Limitation of Liabilities

13. Dispute Resolution

14. Disclaimer

15. Changes to These Terms

16. Contact Us

1. General Terms

Please read on to learn the rules that govern Your use of Our site or mobile application, including the webpage located at www.stylezen.co.
These Terms of Use, together with any documents and additional terms they expressly incorporate by reference (collectively, these "Terms"), are entered into by StyleZen and You, and constitute a binding legal agreement.
From time to time, the Platform may be inaccessible or inoperable for any reason, including, but not limited to: (a) periodic maintenance procedures or repairs that StyleZen may undertake from time to time, (b) equipment malfunctions, (c) causes beyond StyleZen's control or that StyleZen could not reasonably foresee, (d) disruptions and temporary or permanent unavailability of the underlying infrastructure, or (e) unavailability of third-party service providers or external partners for any reason.
Additional conditions may be applicable to You while You interact with the Platform, which must be read in conjunction with these Terms. To the extent that these Terms are inconsistent with the additional conditions set down, the additional conditions shall prevail.

If You do not agree to these Terms, You must not access or use the Platform.

2. Definitions and Key Terms

StyleZen: shall include the Company and any of its parents, subsidiaries, affiliates or any related companies including their respective successors and assigns.
Platform or App: means Our website or Our mobile application.
Modification: means any upgrade, update, or other modification to the Platform.
Applicable Laws: means all statutes, enactments, acts of the legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives, and orders of any governmental authority, as may be applicable to the User.
Services: means the services provided via the Platform by StyleZen.
Users: refers to the individuals who are allowed to use the Platform in accordance with the Terms of Use, Privacy Policy, and Content Guidelines provided by StyleZen.
Try-and-Buy Order: means an order placed by a User under StyleZen's Try-and-Buy feature, whereby goods are delivered to the User for a limited trial period, during which ownership remains exclusively with StyleZen until purchase is confirmed and payment received.
Trial Window: means the duration of time during which a User is permitted to inspect and try goods delivered under a Try-and-Buy Order, as specified at the time of order or communicated by the delivery executive, not exceeding the period stated in Section 8A.
Content: is defined as the text, links, graphics, photos, videos, audio, streams, emojis, comments, or other materials available on the Platform.
Personal Data: means information that identifies (whether directly or indirectly) a particular individual, such as the individual's name, email address, telephone number, age, gender, interests, and location.

3. Eligibility

You may only use the Platform if You comply with all of the following:

You are at least eighteen (18) years old or of legal age to enter into an agreement as determined by the Applicable Laws of the country/territory where You reside.
The Platform is intended only for Users who are not prohibited by the laws of their country/territory from accessing it. StyleZen does not intend to enable You to contravene any Applicable Laws.
You authorize Us, directly or through third parties, to make any inquiries or verifications We consider necessary to confirm Your identity. We reserve the right to close, suspend, or limit Your access to the Platform in the event that We are unable to verify Your identity.

It is the responsibility of the User to ensure that the access to the Platform is legal and/or otherwise not in any manner prohibited in its country/territory.

4. Restrictions

You will not, and will not authorize, encourage, or allow any other party to:

(i)

use or combine the Platform with software offered under an open-source license that creates obligations with respect to the Services contrary to these Terms;

(ii)

gather, access, or otherwise process any personal data via the Platform for any purpose without Our prior written consent;

(iii)

transmit any malware, virus, spyware, or any code that disables, damages, or impairs the Platform;

(iv)

sell, resell, rent, lease, transfer, license, or sublicense the Services without StyleZen's express prior written approval;

(v)

place Try-and-Buy Orders with no genuine purchase intent, or repeatedly use the Try-and-Buy feature as a means of obtaining temporary use of goods without payment. StyleZen reserves the right to detect and act upon patterns of abuse including but not limited to: zero-purchase order history, high cancellation rates, repeated non-return behaviour, or simultaneous open Try-and-Buy Orders exceeding platform limits;

(vi)

place more than two (2) concurrent open Try-and-Buy Orders at any time, unless explicitly permitted in writing by StyleZen;

(vii)

allow any person other than the registered account holder to take delivery of a Try-and-Buy Order, or direct delivery to a third party's address for the purpose of circumventing return obligations;

(viii)

provide a false, incomplete, or non-existent delivery address with the intent to delay or prevent recovery of goods delivered under a Try-and-Buy Order.

5. Your Account

You can use StyleZen by (i) creating an account on StyleZen through the available log-in methods or (ii) browsing on the Platform in guest mode.
Certain Services will only be available if You create an account. You agree to provide Us with accurate, complete, and updated information for Your account.
You agree not to create any account if we have previously removed or banned You or Your account from any of Our Services.
Account Suspension and Blacklisting: StyleZen reserves the right to immediately suspend, restrict, or permanently deactivate any User account, without prior notice, in the event that: (a) the User fails to return goods or make payment within the Trial Window under a Try-and-Buy Order; (b) the User is found to have damaged, substituted, or tampered with goods received under a Try-and-Buy Order; (c) the User repeatedly places Try-and-Buy Orders without any purchase conversion; or (d) StyleZen has reasonable grounds to believe that the User has engaged in fraud, misrepresentation, or abuse of the Try-and-Buy feature. A suspended or blacklisted User shall not be eligible to create a new account or place orders, directly or through a third party's account, on the Platform.
Deleting Your Account: You can delete Your Account at any time by going to Your profile on StyleZen, selecting the settings on the top right corner, and selecting Delete Account. Note that deletion of Your account does not extinguish any outstanding liabilities arising from a Try-and-Buy Order.

6. Your Content

The Platform may contain Content, including Content created with or submitted to the Platform by You or through Your account. We take no responsibility for and do not expressly or implicitly endorse, support, or guarantee the completeness, truthfulness, accuracy, or reliability of any of Your Content.
We do not allow objectionable Content and behavior on Our Platform. We may remove Your account at any point in time, if We feel the Content posted by You is objectionable as per Our Content Guidelines, or in any other circumstance We deem appropriate.
By submitting Your Content to the Platform, You represent and warrant that You have all rights, power, and authority necessary to grant the rights to Your Content contained within these Terms.
When Your Content is created with or submitted to the Platform, You grant Us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable, and sublicensable license to use, copy, modify, adapt, prepare derivative works of, distribute, store, perform, and display Your Content in all media formats and channels now known or later developed anywhere in the world.

7. Third-Party Content / Ads

Certain Services may display, include, or make available Content, data, information, applications, features, or materials from third parties ("Third-Party Materials"), or provide links to certain third-party websites. Neither We nor Our affiliates are responsible or liable for a third party's terms or actions taken under the third party's terms.

Your use of others' content and information posted on the Platform is at Your own risk.

8. StyleZen Subscriptions and In-App Purchases

StyleZen may offer premium features by way of Subscriptions and In-App purchases. Purchases on StyleZen can only be made through your Apple App Store Account or Google Play account, and your account will be charged in accordance with the terms disclosed at the time of purchase.

StyleZen does not process payments directly nor store your payment details.

All aspects of subscription management, including billing, renewal, and cancellation, are governed by terms of your External Service Account. Your StyleZen subscription will automatically renew at the end of each subscription period, unless you cancel it through the Platform's subscription management settings prior to the end of the current subscription period.

8A. Try-and-Buy Policy

Plain language summary: When we deliver clothes for you to try, they are still ours until you pay for them. You must try them within the time limit, return what you don't want before the executive leaves, and not damage or swap any item. Breaking these rules can result in legal action, account ban, and a recovery claim for the full value of the goods.

8A.1 Nature of Try-and-Buy; Ownership of Goods

8A.1.1

StyleZen's Try-and-Buy feature allows eligible registered Users to have selected items physically delivered to a specified address for inspection and trial prior to purchase. The delivery of goods under a Try-and-Buy Order does not constitute a sale, gift, loan, or any other transfer of ownership.

8A.1.2

Title, ownership, and all proprietary rights in every item delivered under a Try-and-Buy Order remain exclusively with StyleZen at all times until: (a) the User explicitly confirms the purchase of a specific item through the Platform; AND (b) full payment for that item is successfully received and confirmed by StyleZen. Any item not meeting both conditions remains the property of StyleZen.

8A.1.3

By placing a Try-and-Buy Order, the User expressly acknowledges and agrees to the conditional nature of possession and the obligation to return or purchase all items within the Trial Window.

8A.2 Trial Window and Return Obligation

8A.2.1

The Trial Window for all Try-and-Buy Orders is twenty (20) minutes from the time of physical handover by the delivery executive, unless a different period is communicated to the User at the time of order placement or by the delivery executive. The delivery executive is not required to wait beyond the Trial Window.

8A.2.2

The User must, within the Trial Window: (a) try the items; (b) decide which items, if any, they wish to purchase; (c) confirm the purchase through the Platform; and (d) physically return all non-purchased items to the delivery executive before the executive departs.

8A.2.3

Any item not returned to the delivery executive at the conclusion of the Trial Window will be treated as retained without authorisation, and StyleZen shall be entitled to raise an immediate recovery claim for the full MRP of all such items.

8A.2.4

The User must be personally present at the delivery address during the Trial Window. StyleZen accepts no liability for items left unattended, handed to building staff, or placed in common areas.

⚠ If you are not present when the executive arrives

The executive will wait for a maximum of 10 minutes after attempting contact.
If the Trial Window lapses without a response, the order will be marked as a failed delivery.
Items will be returned to the StyleZen warehouse. You may be charged a re-delivery fee for rescheduling.
Repeated no-shows may result in suspension of Try-and-Buy eligibility.

8A.3 Condition of Goods; Damage and Tampering

8A.3.1

The User must handle all items with reasonable care during the Trial Window. Items must be tried over inner garments. Items must not be washed, altered, tailored, or worn outside the premises.

8A.3.2

All original tags, labels, barcodes, packaging, and security seals must remain intact on all items throughout the Trial Window. Removal of any tag or seal on an item that is subsequently not purchased shall be deemed acceptance and the User shall be liable for the full MRP of that item.

8A.3.3

Items returned in a damaged, soiled, stained, torn, or altered condition — relative to the condition at time of delivery, as documented by the delivery executive — shall be the User's financial liability at full MRP, regardless of whether the User intended to purchase the item.

8A.3.4

StyleZen reserves the right to assess and document the condition of returned items at the time of re-entry into the warehouse and to raise a damage recovery claim within 48 hours of return.

8A.4 Item Substitution and Fraud

8A.4.1

The User must not substitute, exchange, or replace any StyleZen item with any other item — whether of similar or different description, brand, quality, or value — during the Trial Window. Each item delivered will be documented by SKU, barcode, and/or tag reference prior to dispatch.

8A.4.2

Any discrepancy between the items delivered and the items returned, including but not limited to substitution with a different garment, a worn or used item, or an item of inferior quality, shall constitute fraudand criminal breach of trust, and StyleZen shall without prejudice pursue criminal remedies under applicable law in addition to civil recovery.

8A.4.3

StyleZen uses pre-dispatch photographic documentation and SKU verification. Any attempt to substitute items will be evidenced by comparison of delivery records against returned items.

⚠ What we document before dispatch

Photographic record of each item with tag visible.
SKU / barcode scan logged in OMS with timestamp.
Delivery executive name, time of dispatch, and GPS route.
These records are retained and are admissible as evidence in legal proceedings.

8A.5 Partial Returns and Shortfall

8A.5.1

In the event that the number of items returned is fewer than the number of items delivered, the difference shall constitute an unreturned balance, and StyleZen shall raise a recovery claim for the full MRP of all unreturned items.

8A.5.2

The delivery executive will verify item count at the time of return. The User is advised to be present during this verification and raise any discrepancy immediately. No claim of short delivery will be entertained after the executive has departed.

8A.5.3

The count and identity of items as recorded in the OMS at the time of dispatch shall be the definitive reference in the event of any dispute regarding items delivered.

8A.6 Denial of Delivery

8A.6.1

The delivery of a Try-and-Buy Order is confirmed by one or more of the following: (a) OTP-based handover log; (b) delivery executive's timestamped confirmation in the StyleZen OMS; (c) GPS record of the executive at the delivery location; and/or (d) photographic evidence captured at the time of handover.

8A.6.2

Any claim by a User that they did not receive a Try-and-Buy Order, made after the delivery executive has departed the premises and delivery has been confirmed by the above means, shall be presumed false unless the User provides cogent contrary evidence within 60 minutes of the scheduled delivery time.

8A.6.3

False claims of non-delivery constitute cheating under applicable law and shall be reported to the relevant authorities.

8A.7 Non-Return and Non-Payment; Legal Consequences

8A.7.1

If a User retains any item beyond the Trial Window without confirming purchase and making payment, StyleZen shall: (a) make a minimum of three contact attempts by phone and WhatsApp; (b) if unsuccessful within 60 minutes, issue a formal demand via email and/or WhatsApp; (c) if unresolved within 7 days, instruct legal counsel to issue a formal legal notice; (d) if unresolved within 14 days of legal notice, file a criminal complaint under applicable law.

8A.7.2

Non-return of goods constitutes Criminal Breach of Trust under Section 406 IPC / Section 316 BNS 2023 and/or Cheating under Section 420 IPC / Section 318 BNS 2023. StyleZen also reserves the right to pursue civil recovery for the full value of unreturned goods, legal costs, and incidental damages.

8A.7.3

The User's delivery address, GPS coordinates, and registered mobile number constitute sufficient identifying information to support a police complaint and will be provided to law enforcement upon request.

8A.8 Post-Confirmation Chargeback Abuse

8A.8.1

Once a User confirms the purchase of an item through the Platform and payment is processed, the transaction is final. Any chargeback, payment reversal, or dispute initiated with the payment provider after a valid confirmed purchase shall constitute fraud, and StyleZen shall provide full transaction evidence to the relevant financial institution and/or law enforcement.

8A.8.2

A User who initiates a chargeback or payment dispute in bad faith will be immediately and permanently banned from the Platform, and StyleZen reserves the right to pursue criminal and civil remedies.

8A.9 Try-and-Buy Abuse; Repeat Offenders

8A.9.1

StyleZen monitors Try-and-Buy usage patterns. The following patterns indicate abuse and may result in suspension or permanent banning of the account without prior notice:

Zero purchase rate across more than three consecutive Try-and-Buy Orders;
Cancellation of orders after dispatch or at the doorstep on more than two occasions within a 30-day period;
More than two concurrent open Try-and-Buy Orders;
Placing Try-and-Buy Orders through multiple accounts to circumvent per-account limits;
Providing inconsistent or unverifiable delivery addresses across orders.

8A.9.2

StyleZen may require a refundable security deposit for Try-and-Buy Orders where the order value exceeds ₹3,000, or where the User's account history indicates elevated risk. StyleZen will communicate this requirement prior to dispatch.

8A.10 Third-Party Handover and Address Fraud

8A.10.1

Try-and-Buy Orders may only be received by the registered account holder. Handover to a third party — including household staff, building security, family members, or any other individual — is not permitted without prior written consent from StyleZen, and does not relieve the registered account holder of any obligations under these Terms.

8A.10.2

Providing a false, non-existent, or deliberately obstructive delivery address for a Try-and-Buy Order constitutes fraud and shall be reported to the relevant authorities. The registered account holder remains liable for all items dispatched to the address provided at the time of order.

8A.11 Force Majeure and Delivery Executive Safety

8A.11.1

In the event that a delivery executive is unable to retrieve items due to circumstances beyond StyleZen's reasonable control, including but not limited to refusal of access by building management, the Trial Window shall be extended solely at StyleZen's discretion and all legal remedies shall remain available.

8A.11.2

Any threat, intimidation, or physical obstruction directed toward a StyleZen delivery executive will be reported to law enforcement immediately, and the registered User will be permanently banned from the Platform.

⚠ Summary of consequences for violation of Section 8A

Immediate recovery claim for full MRP of all unreturned/damaged/substituted items.
Account suspension or permanent ban.
Legal notice within 7 days of non-resolution.
Criminal complaint (IPC/BNS) if unresolved in 14 days from legal notice.
Civil suit for recovery of goods value + legal costs.
Report to payment provider for chargeback fraud.

9. Intellectual Property Rights

As between You and StyleZen, StyleZen owns all patents, copyright, trademark, trade secret, ideas, concepts, know-how, documentation, software, designs, look and feel of the Platform, or techniques or other intellectual property rights that may exist on Our Platform, including any graphics, texts, icons, buttons, data or information We create and include on the Platform.
You irrevocably grant Us perpetual and unlimited permission to reproduce, distribute, create derivative works of, modify, communicate to the public, make available, publicly display, and otherwise use and exploit Your Content.
StyleZen is free to use any feedback, suggestions or comments which You give Us to improve Our services.

10. Takedown Policy

Content that violates the StyleZen Content Guidelines shall be taken down as per what is stated in the Content Guidelines and as per Section 6(b) of these Terms.

Copyright Complaints:

All complaints of alleged copyright infringements received by StyleZen shall be processed and investigated as per Applicable Law. Notifications should be sent to ciao@stylezen.co or through the in-app reporting mechanism.

Trademark Complaints:

All complaints of alleged trademark infringements received by StyleZen shall be processed and appropriate actions taken as per Applicable Law.

11. Indemnification & Warranties

You agree, to the extent permitted by law, to indemnify, defend, and hold harmless StyleZen, Our affiliates, directors, officers, stockholders, employees, licensors, and agents from and against any and all complaints, charges, claims, damages, losses, costs, liabilities, and expenses (including attorneys' fees) due to, arising out of, or relating in any way to: (a) Your access to or use of the Platform or any products or services provided by a third party in connection with the Platform; (b) Your content, including infringement claims related to Your content; (c) Your breach of these Terms or any Applicable Laws or regulation; or (d) Your negligence or willful misconduct.

Without limiting the foregoing, Your indemnification obligation expressly extends to:

any loss, damage, or expense incurred by StyleZen arising from Your failure to return goods under a Try-and-Buy Order within the Trial Window;
any damage caused to goods during the Trial Window, including removal of tags, staining, tearing, or alteration;
any loss arising from item substitution or misrepresentation of returned items;
any legal costs, court fees, or enforcement costs incurred by StyleZen in recovering goods or payment from You;
any chargeback fees, payment reversal costs, or financial institution penalties arising from a bad-faith payment dispute initiated by You.

12. Limitation of Liabilities

IN NO EVENT AND UNDER NO THEORY OF LIABILITY, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHERWISE, WILL STYLEZEN BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES. ACCESS TO, AND USE OF, THE SERVICES IS AT YOUR OWN DISCRETION AND RISK.

13. Dispute Resolution

Any dispute arising out of or in connection with these Terms, including any question regarding its interpretation or validity, shall be referred to and resolved by arbitration in Singapore administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Rules. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
Notwithstanding the above: Nothing in this Section shall prevent StyleZen from seeking interim or emergency relief before a court of competent jurisdiction in India, including injunctions and recovery orders, in connection with a Try-and-Buy non-return or fraud matter where delay would cause irreparable harm.
All rights and obligations hereunder will be governed by the laws of Singapore, without regard to the conflicts of law provisions of such jurisdiction.

14. Disclaimer

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR ACCESS TO AND USE OF THE PLATFORM IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW NEITHER US NOR THE AFFILIATES MAKE ANY WARRANTY, EITHER EXPRESS OR IMPLIED, ABOUT THE PLATFORM. THE PLATFORM AND PLATFORM CONTENT ARE PROVIDED "AS IS."

15. Changes to these Terms & Additional Terms

We may make changes to these Terms from time to time. If We make changes, We will post the revised Terms and update the Effective Date. If the changes, in Our sole discretion, are material, We may also notify You by sending an email to the address associated with Your account. By continuing to access or use the Platform on or after the Effective Date of the revised Terms, You agree to be bound by the revised Terms.

16. Contact Us

For any concerns or clarifications regarding the Terms given herein, You may contact Us at support@stylezen.co

For matters specifically related to Try-and-Buy disputes, returns, or damage claims, please contact: support@stylezen.co with subject line: "T&B Dispute – [Order ID]"

StyleZen by Modquest Private Limited|www.stylezen.co|ciao@stylezen.co